Issuing invoices

What it does

Issue a VAT invoice for a paid order in a few taps. The amounts are taken from the order exactly as it was paid — including any service charge or discount, split by VAT rate — so they can't be mistyped. You only say who the buyer is.

Getting started

1. Start from one of three places:
   • Invoice Manager → New invoice lists the paid orders that can still be invoiced. Search by order number, table or the NIP on the receipt, and choose the order.
   • In order history, tap the receipt icon next to a paid order.
   • In the payment dialog, switch on Issue an invoice after payment. The invoice form opens once the payment is through.
2. Choose Company or Private person.
3. For a company, choose its country and enter its tax ID (in Poland the NIP). For a company from another EU country, Check in VIES confirms the VAT registration and fills in the name and address if they are still empty.
4. Fill in the name and address, and optionally an e-mail.
5. Or pick the buyer from Saved clients — search by company, tax ID, name, phone or e-mail. To keep a new buyer for next time, tick Save this buyer to CRM (it needs an e-mail).
6. Tap Issue. The invoice gets its number at once. Download or send it as described in Invoice PDF and e-mail.

Key things to know

• One invoice per order, and only for a fully paid order. Refunded orders, refund orders and orders from delivery platforms (Wolt, Glovo, Pyszne.pl) can't be invoiced here — they don't appear on New invoice. An order that already has an invoice offers to open it instead.
• The amounts can't be edited. The invoice shows exactly what was paid for the order, and it is refused if its lines wouldn't add up to that amount.
• VIES is advisory. VIES is often down for a country; the invoice can be issued whatever it answers.
• Dates. The issue date is today in your venue's time zone; the sale date is the day the order was paid.
• In Poland a few more rules apply — the NIP printed on the receipt, the invoice marked as issued for a receipt, and sending to KSeF. See KSeF e-invoicing.
• You need the Issue invoices permission (managers have it).

FAQ

Q: Can I invoice several orders on one invoice?
A: The screens issue one invoice per order. Orders paid in different months can never share an invoice.

Q: Why can't I find an order on New invoice?
A: It isn't fully paid, it was refunded, it came from a delivery platform, or it already has an invoice. Check the dates and the search too.

Q: Does VIES have to confirm the buyer?
A: No. It's a check for you; a missing or negative answer doesn't stop the invoice.

Q: The customer gave the wrong details. Can I edit the invoice?
A: No. Issue a correction that reverses it — see Invoice corrections.