Guests order pickup or delivery on your own page or website, staff add phone orders to the same queue, and every accepted order goes straight to the kitchen.
Every venue on POSolid gets its own ordering page, built from the menu you already keep in the system. Guests pick dishes, variants and extras, choose pickup or delivery, as soon as possible or a time slot today, and pay online or on handover. There is nothing to re-enter: change a price or take a dish off the menu and the order page follows.
Orders come straight to you. No marketplace sits in between taking a cut of every order, and the guests stay yours — with CRM switched on, everyone who orders becomes a client record, matched by phone or e-mail and saved with their delivery address.
Not every guest orders online. When someone calls, the cashier takes the order at the register as a Delivery or a Pickup, picks the caller from the client list — or adds them on the spot with a name and phone number — and chooses their address. The order lands in the same online-orders queue as the ones guests placed themselves.
Staff accept each order with a preparation time, and it appears on the kitchen screen at once. From there every order moves the same way — preparing, ready, out with a courier, paid, done — and a new order chimes and shows a badge on every screen, so nothing waits unnoticed. Too busy? Pause ordering or switch on busy mode in one tap.
One queue for every order that leaves your kitchen — whether the guest typed it or the phone rang.
You decide exactly where you deliver. Draw a zone around the streets you serve, set rings around your venue with a different fee for each, or list postal codes. The guest's address is checked against your zones before they can order, so nobody orders from outside your area and every fee is the one you set.
Deliveries go with your own couriers. Give any staff member the courier permission, and when an order is ready, pick who takes it — couriers on shift are listed first. A courier sees only the deliveries handed to them, takes payment on handover and marks the order delivered, and the kitchen screens clear the moment the food leaves.
Guests order on your page; staff add phone orders at the register. Both land in one queue and reach the kitchen once accepted.
Read the guide →Zones drawn on a map, by radius or by postal code — each with its own fee, minimum order and free-delivery threshold.
Read the guide →Make any staff member a courier, assign each delivery in a tap, and see who took it and when it arrived.
Read the guide →Guests pay online with Przelewy24 straight into your account, or by cash or card on handover. Rejected orders are refunded automatically.
Read the guide →Add an order button or the whole ordering page to your site with one snippet. No website? Share the link or its QR code.
Read the guide →Orders and losses with their reasons, time to accept, on-time rate, busiest hours, and results by zone, courier and channel.
Read the guide →No. Online ordering is part of your POSolid subscription, and orders come straight to you rather than through a marketplace. If you take payments online, Przelewy24 charges its own transaction fee under your agreement with them.
Yes. At the register choose Delivery or Pickup, pick the caller from your clients or add them with a name and phone number, choose the address for a delivery and press Apply. The order joins the online-orders queue and is paid there when it is handed over — by cash or card, as the guest said on the phone.
In the online ordering settings you create delivery zones: a shape drawn on a map, a radius around your venue, or a list of postal codes. Each zone has its own fee, minimum order and free-delivery threshold. When zones overlap, the smallest one that holds the address wins, so inner and outer rings can be priced differently. An address outside every zone cannot order delivery.
Your own staff. Give anyone the courier permission in the role editor; when an order is ready you choose who takes it, with couriers on shift shown first. The courier sees only their own deliveries, takes payment if the guest pays on handover, and marks the order delivered. POSolid does not book outside courier companies.
Online payment uses Przelewy24 and is paid into the venue's own Przelewy24 account, with the methods that account offers, such as BLIK, cards and bank transfers — so it is available to venues in Poland. Everywhere, guests can also pay by cash or card on handover. If you reject an order that was paid online, the refund is sent automatically.
Yes. Copy the snippet from the online ordering settings into your site: it adds either an order button that opens your order page or the whole ordering page inline, and you list the domains it may run on. Payment opens in the full browser window, because banks do not allow their pages inside a frame. No website? Share the link or print its QR code.
The Online tab of the Orders report shows how many orders came in, how many were lost and why — rejected, not answered in time, unpaid or not collected — the median time to accept, how often orders were ready or delivered on time, and what they were worth. Below that: orders by hour and weekday, results by channel, pickup or delivery, zone and courier, and how long ordering was paused. Export it to PDF, Excel or CSV.
It is switched on in every new POSolid account, including the free trial. Set up pickup or delivery, your zones and payment options in the online ordering settings, then share your order page link or add it to your website.
Start a free POSolid trial — your own order page, delivery zones and couriers are ready to set up.
Start 14-day free trial →